Live Chat

Our livechat feature allows you to use our Message Center to view a history of conversations that have happened within your chatbot, and live conversations that are happening real time. You can intercept these live conversations any time to assist your end user.

About

Overview

There are multiple ways you can access the message center. You can visit https://message-center.bavard.ai/ and log into your account.

You can go to your Chatbot Builder and click on the Message Center tile from your main dashboard.

Quick Links

You can also setup notifications so that you are notified (via Slack, SMS, or email) when a new interaction is happening, click on a link, and join right away. (Learn how to set up notifications here). To join the conversation, simply click on the blue Join button on the top right of the Message Center.

Conversation Inbox

Within the Message Center, you can also navigate to older conversations to peruse. Feel free to use our filters to find the desired interactions.

Conversation Inbox

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